RAE department contacts and services
This page helps you find the right RAE department when you need support. Each section explains what the team does and how to contact them. Expand any department to learn more.
Executive summary
You can use this reference to connect with RAE departments for billing, governance, events, MLS® System support, education, technology and membership services. Each department’s contact details and services are outlined below to help you quickly find what you need.
Association Office Information
Address
REALTORS® Association of Edmonton
Suite 101, 18354 118 Ave NW
Edmonton, Alberta T5S 2G2
Contact MLS®Helpdesk
Phone: 780‑451‑6666
Email: mlshelpdesk@therae.com
Fax: 780‑452‑1135
Toll free: 888‑674‑7479
Hours
Monday to Friday: 8:30 a.m. to 5 p.m.
Saturday: Closed
Sunday: Closed
Departments
(Select a department to learn more)
💼 Executive & administration
What this department does
The Executive & Administration team guides RAE’s strategy, governance and day-to-day operations. They support the Board and oversee high-level organizational priorities.
Team
- Larry Westergard, Chief Executive Officer (CEO)
- Margherita Gosselin, Vice President of Membership
- Leah Schleiter, Corporate Secretary
- Bailey Schultz, Executive Assistant
💵 Accounting
What this department does
Accounting helps you with payments, billing and member invoicing.
Contact the team at accounting@therae.com
Contact Accounting for:
- Outstanding invoice information
- Payment or billing questions
- Brokerage changes for direct member billing
📣 Communications
What this department does
The Communications team manages member messaging, events, market statistics, media relations and RAE Connect updates.
Contact them at communications@therae.com
Contact Communications for:
- Event information and coordination
- Monthly market statistics
- Media relations and press inquiries
- RAE social media accounts
- Member communications and RAE Connect
- Member Portal feedback or issues
📜 Governance and policy
What this department does
Governance and Policy helps you understand RAE’s governing documents and committee processes.
Contact the team at policy@therae.com
Contact Governance and Policy for:
- Articles of Incorporation, Bylaws, Rules and Regulations, Governance Manual
- Committee projects or Agenda Item Summary (AIS) form inquiries
🏛️ Government relations
What this department does
Government Relations supports advocacy and monitors policy issues affecting homeownership.
Contact the team at raegr@therae.com
Contact Government Relations for:
- GovPac Committee questions
- Political issues affecting homeownership
- General advocacy or government relations inquiries
⚖️ Industry standards & practice (ISP)
What this department does
ISP helps you understand and apply professional standards, rules and regulations.
Contact them at industrystandards@therae.com
Contact ISP for:
- Member-to-member formal complaints
- RAE’s Rules and Regulations
- WEBForms®, trademarks, RAE Bylaws and the REALTOR® Code
🤝 Member Services Hub
What this department does
The Member Services Hub supports you with membership changes and general assistance.
Contact the team at membershub@therae.com or 780‑453‑9329
Contact Member Services for:
- Membership dues and applications
- Brokerage and commercial applications
- Profile updates
- Course and event registration
- Keyboxes (Supra) and Condo Access Boxes (CAB)
- The RAE Store
🖥️ MLS® Help Desk
What this department does
The MLS® Help Desk supports you with RAE’s MLS® System, including listing rules and technical questions.
Contact the team at mlshelpdesk@therae.com or 780‑453‑9341
Contact the MLS® Help Desk for:
- Paragon, ShowingTime, WEBForms® and REALTOR.ca support
- MLS® System listing rules and your listings
- Amendments, sales, pendings and listing documentation
REMINDER: Always refer to MLS® as the MLS® System, based on CREA trademark rules.
📚 Professional development
What this department does
The Professional Development team supports your learning through ongoing training and education.
Contact them at education@therae.com
Contact Professional Development for:
- Course and education information
- Workshop or online learning suggestions
- Feedback on educational events
⚙️ Technology & innovation
What this department does
Technology & Innovation supports RAE’s digital tools, statistics and system performance.
Contact them at technology@therae.com
Contact Technology & Innovation for:
- RAE Statistics
- Paragon, RAE Trends or Member Portal feedback
- Data feed requests and data information
- Paragon tax information
- CREA system updates