Getting Started: First-Time Login with your RAE Login Credentials (SMS Verification)

To access Paragon or the Member Portal for the first time, you’ll need to activate your RAE Login Credentials by using a temporary password and confirming your identity with a one-time text verification code.

Your login uses your primary email registered with RAE and a case-sensitive password that you will set during this process.

This article covers how to (click to jump to a section):

• Step 1: Check your primary email for your temporary password

• Step 2: Sign in using your temporary password

• Step 3: Create your new password

• Step 4: Sign in and verify with an SMS/Text code

Step 1: Check your primary email for your temporary password

Look for an email from crmadmin@therae.com with the subject line:

REALTORS® Association of Edmonton Portal Access CRM

Important: You must complete your login within 24 hours of receiving the email. If you wait too long, you'll need to reset your password by clicking Forgot Password on the login page. For assistance, refer to the How to Reset Your Password article.

Sample Email:

Step 2: Sign in using your temporary password

1. Click the link in the email to go to the RAE Login page or go to RAE.paragonrels.com.
2. Enter your primary email address.
3. Copy the temporary password from the email
   
   
4. Paste the temporary password into the password field. 
5. Click Continue.

Step3: Create your new password

Next, you will need to create a new password . It must match the following criteria:

• At least 8 characters long
  
• At least 3 of the following:
  • Lower case letters (a-z)
    
  • Upper case letters (A-Z)
  • Numbers (0-9)
  • Special Characters (e.g. !@#$%^&*)
    

We highly recommend having all four types for better security. Click here for why and tips on creating a password.

Step 4: Sign in and verify with an SMS/text code

1. Enter your primary email and your new password.
2. Then, click Continue or press enter.
   
3. You’ll be prompted to enter a 6-digit code sent to your registered MFA mobile number.

Optional: Use email instead of text

If you'd prefer to receive your verification code by email, click Send code via email and follow the on-screen instructions.  Learn more about email verification here.

How often will I need to re-authenticate with a verification code?

You will need to authenticate the first time you sign in to either Paragon or the Member Portal, after you delete cookies/cache on your browser and at least every 30 days. You may also be asked to re-authenticate when signing on a new device. 

Using Auth0's (the provider of our MFA) Adaptive MFA, the system automatically learns your habits and preferences and adapts accordingly. If deemed low risk, you will be required to authenticate less. If you are considered medium or high risk, you may be asked to authenticate more often. The ‘risk factor’ is based on device, location changes (for example, signing in from Edmonton and then 5 minutes later, signing in from the US) and risky IP addresses.

The Association has no control over Auth0's inner coding when determining if a user is low-risk or high-risk.