We have received several reports of members and their clients not receiving emails from Paragon. Black Knight, the providers of Paragon, investigated the issue and discovered that the emails are being successfully sent from Paragon email servers but are being blocked (blacklisted) by the Shaw master domain server.
As a result, the account holder will need to confer with their email provider (Shaw) and request they whitelist Black Knight’s email server: mx2.paragonrels.com.
NOTE: We at the RAE are unable to make this request to Shaw regarding your own personal email account.
The end users can also add email@example.com to their whitelist by following the steps in this article or also add a filter to their email program to help ensure these emails will go to their inbox using the steps in this article.
Shaw also has a Spam Filter that automatically deletes spam and you will never know if you missed an email. To change this setting, follow the steps below.
Adjusting spam settings
Through Webmail you are able to adjust your spam mail options. These options include discarding messages immediately so they will not appear in your trash folder, labeling messages as spam and leaving them in your inbox, or labeling spam messages and moving them to the junk folder. To adjust your spam mail options:
- Go to https://webmail.shaw.ca
- Log in using your email address and password.
- Click Preferences and select Spam.
- Select a spam mail option:
- Label message as spam and keep in Inbox
- Discard message immediately (will not appear in trash)
- Label message as spam and send to Junk)
- Click Save at the top left of the page.