If you are having issues with your Supra Keybox not activating when you push up on the key container, it is possible that you have a broken key container.
When attempting to activate the keybox by pressing up the key container, if the Keybox fails to activate, it could be due to the fact that the tray has been tampered with.
If you ever open a box and see that the plastic insert in the key container is loose, please notify the box owner IMMEDIATELY.
If you close the keybox it may not be possible to open it again.
Samples are shown below:
< The left image is showing a broken key container. <
> The key container MUST look like the image on the right. >
If you have a broken container, please contact the Members hub for assistance at 780-453-9393