Setting up the Call Before Showing (CBS) Codes

Learn how to turn it on by watching this video: eKey Call Before Showing Video

Please ensure if you use a CBS Code you have also done the following:

• Enter the information into your Paragon Listing under Private Remarks that there is a CBS code for the Keybox.
  • From Paragon go to Maintain Listing and edit the Private Marks to include the information that if a showing is requested that a follow-up prior to actually showing the property will include the CBS Code.
• Add the CBS Code as part of the Access Information in Showing Time, which will only send this information to confirmed appointments.
  Click here to learn about the Showing Time Access Information.
• Linked your Keybox serial number to your Paragon listing so that showing agents will see that there is a CBS code when they click the Supra link on your listing.
  Click here to learn how to link your Supra Keybox into Paragon.

Activating the CBS Code

If the CBS code is active in a Keybox, it will show as CBS on in Paragon under the Supra settings for specific listings. As well the agent can check from their eKey app under the “My Keyboxes” screen for that Keybox. A CBS code would then be required for anyone accessing the Keybox.

Lockboxes purchased from the RAE have deactivated this feature by default. However, when reprogramming your CBS code, following the process below activates this feature and then deactivates it.

NOTE: You must complete all steps to avoid leaving this feature active, which would then require the CBS code for all users.

Finding the CBS Code for a Lockbox

• Supra lockbox owner:

  • Visit SupraWEB. You will need the serial number of the Keybox and the shackle code. A SupraWeb account is required, contact the Members Hub for assistance.

  • From your eKey app on your smartphone.

• Not the owner of the Supra lockbox: Contact the listing agent for the CBS code.

Changing the CBS Code

eKey users can make changes to a CBS code through the eKey app on their smartphone. Your Keybox must be in the range of the eKey for reprogramming. (CBS codes cannot be reprogrammed remotely.)

• Open the eKey app and go to My Keyboxes.
• Select the Keybox you want to program and use the Program Keybox button on your screen.
• Turn on “Require CBS” and enter the desired CBS code on the next line.
• Follow the instructions for your specific smartphone (Android or iPhone) as outlined below.   

Changing the CBS Code on your Android Device

1. Open the eKey application.

2. Select My Keyboxes.

3. Select the serial number for the Keybox you wish to change.

4. Tap the Program Keybox on the screen.

5. Tap Require CBS if it is not green.

6. Tap on the current CBS code.

7. Enter the new CBS code and press the Save button.

8. Activate the Keybox by pressing on its bottom. (This activates the Bluetooth in the lockbox).

9. Enter the shackle code and press Begin.

10. Go back to Edit.

11. Uncheck CBS.

12. Activate the Keybox the lockbox.

13. Select Program.

14. Enter the shackle code and press Begin.

Sending the New CBS Code to SupraWEB

1. When programming is complete, press the Back button on the phone to return to the main eKey screen.

2. Press the Update button.

Changing the CBS Code on Your iPhone

1. Open the eKey application.
2. Select My Keyboxes.
3. Select the serial number for the Keybox you wish to change.
4. Click the Program Keybox on the screen.
5. Change the option for Require CBS to ON.
6. Tap on the current CBS code and input the new code.
7. Tap Save in the upper right.
8. Tap on Program in the upper right.
9. Activate the Keybox by pressing on its bottom. (This activates the Bluetooth in the lockbox).
10. Enter the shackle code and press Begin.
11. Go back to Edit.
12. Uncheck CBS.
13. Activate the Keybox.
14. Select Program.
15. Enter the shackle code and press Begin.