If you have ever contracted the MLS® Help Desk or Technology and Innovation team, you may have heard the phrase "Let's try some basic troubleshooting!" Basic troubleshooting is a list of steps we take to resolve sign-in issues and browser errors.
Click the headers for additional information:
1. Clear your cache and cookies
Poor browser performance, page display errors, and some password-related issues can often be resolved by clearing your cache and cookies. These temporary files accumulate over time and may store outdated or incorrect data, leading to repeated errors and may slow down your device.
Steps to Clear Cache & Cookies:
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Google Chrome: Go to Settings > Privacy and Security > Clear browsing data. Select "Cookies and other site data" and "Cached images and files," then click "Clear data."
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Microsoft Edge: Go to Settings > Privacy, search, and services > Clear browsing data, choose "Cookies and cached images," then click "Clear now."
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Mozilla Firefox: Go to Settings > Privacy & Security > Cookies and Site Data > Clear Data.
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Safari: Go to Settings (System Settings) > Privacy & Security > Manage Website Data, then select "Remove All."
2. Try accessing the page using a private (incognito) window
If clearing cache and cookies doesn’t resolve the issue, open an incognito/private browsing window to check if the problem persists. Private browsing disables extensions and cached data, helping determine whether the issue is caused by stored browser settings.
How to Open a Private Window:
You can navigate to the top right corner, click on the three dots, and select 'New Incognito Window'.
For mobile devices:
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Android (Chrome): Open Chrome, tap the three dots in the top right, and select 'New Incognito Tab'.
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iPhone/iPad (Safari): Open Safari, tap the tabs icon, then tap 'Private' and select 'Done'.
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iPhone/iPad (Chrome): Open Chrome, tap the three dots in the bottom right, and select 'New Incognito Tab'.
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Chrome: Press
Ctrl + Shift + N(Windows) orCmd + Shift + N(Mac). -
Edge: Press
Ctrl + Shift + N. -
Firefox: Press
Ctrl + Shift + P. -
Safari: Click File > New Private Window.
3. Remove add-ons and extensions
If the issue does not occur in private browsing mode, an extension may be interfering with site functions.
How to Manage Extensions:
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Chrome: Go to Settings > Extensions and disable any unnecessary add-ons.
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Edge: Go to Settings > Extensions.
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Firefox: Go to Settings > Add-ons and Themes.
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Safari: Go to Preferences > Extensions.
If you need assistance managing your browser add-ons and extensions, please contact the RAE Tech Helpline.
There are several internet browsers that meet Paragon's technical requirements. However, at times, one browser may give you difficulty loading or viewing content, so you may want to try a different one.
5. Reset your browser to default settings
One of the most drastic steps we take when troubleshooting browser errors is resetting the browser to default settings. Due to the changes it performs on your browser, we reserve this option as one of the last steps. The results of resetting your browser to its default settings are different depending on which browser you're using.
How to Reset Your Browser:
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Chrome: Go to Settings > Reset settings > Restore settings to their original defaults.
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Edge: Go to Settings > Reset settings.
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Firefox: Go to Help > More Troubleshooting Information > Refresh Firefox.
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Safari: Go to Settings (System Settings) > Privacy & Security > Manage Website Data > Remove All, then restart Safari.
We highly encourage you to review the effects the reset will have before following the instructions. Please contact the RAE Tech Helpline for assistance.
6. Check with your network administrator about their firewall policies
If you are still having issues or want to report a bug caused by a specific browser or extension, please email technology@therae.com.
RAE Tech Helpline
Phone: 877-573-6165
M-F 7:00 am to 6:00pmSat 7:00am to 3:00pm MDT/MST