If you have ever contracted the MLS® Help Desk or Technology and Innovation team, you may have heard the phrase "Let's try some basic troubleshooting!" Basic troubleshooting is a list of steps we take to resolve sign-in issues and browser errors.
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Poor browser performance, page display errors, and some password errors can often be resolved by clearing out the temporary Internet files on your computer. Temporary Internet files accumulate and tend to slow your system down. They can also store errors from visited pages, causing you to see the same errors every time you visit the page.
If clearing your cache and cookies doesn't resolve your issue, your issue might be browser-specific or caused by an add-on or extensions. Testing in a private window will help determine the next steps.
3. Remove add-ons and extensions
If it functions correctly in the incognito/private window, you may have an add-on or extension preventing some functions of the site. If you need assistance managing your browser add-ons and extensions, please contact the RAE Tech Helpline.
There are several internet browsers that meet Paragon's technical requirements. However, at times, one browser may give you difficulty loading or viewing content, so you may want to try a different one.
5. Reset your browser to default settings
One of the most drastic steps we take when troubleshooting browser errors is resetting the browser to default settings. Due to the changes it performs on your browser, we reserve this option as one of the last steps. The results of resetting your browser to its default settings are different depending on which browser you're using. We highly encourage you to review the effects the reset will have before following the instructions. Please contact the RAE Tech Helpline for assistance.
6. Check with your network administrator about their firewall policies
If you are still having issues or want to report a bug caused by a specific browser or extension, please email firstname.lastname@example.org.
RAE Tech Helpline
(877) 573-6165, Mon. - Fri. 7 am to 6 pm and Sat. 7 am to 3 pm Mountain Time.