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Whitelisting Emails to Avoid Missing Important Messages

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Email providers use filters to block or limit spam, but sometimes legitimate emails—like Collaboration Center updates, showing requests or system alerts—get flagged by mistake. Whitelisting important email addresses helps ensure they land safely in your inbox.

As a REALTOR® keeping lines of communication open is key. Missing a showing notification or a client comment could cost you time, opportunity or trust. Adding essential senders to your whitelist gives your messages the green light every time—and ensures your clients receive theirs, too.

What is a Whitelist?

A whitelist (also known as a Safe Senders list) marks specific email addresses or domains as trusted. When a sender is on your whitelist, their messages won’t be blocked or filtered to your spam folder. In contrast, blacklists block all emails from designated addresses.

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Not Sure Why a Client Isn’t Getting Emails?
If your client says they’re not receiving Collaboration Center updates, saved search emails or other messages, check out our Quick Checklist: Why Your Client Might Not Be Getting Emails

Email Addresses to Whitelist

We recommend adding the following email addresses to your whitelist:

  • email@paragonmessaging.com

  • showings@showingtime.com

  • support@showingtime.com

  • suprashowing@carrier.com

  • suprasupport@carrier.com

  • UnmonitoredEmail@suprasystems.com

Also include these domains:

  • *@therae.com

  • *@crea.ca

  • *@therae.zendesk.com

In addition, whitelist your brokerage or company domain to avoid missing internal messages.

Paragon Email Server Information (if requested by your provider)

Some providers may request these details:

How to Whitelist Email Addresses

Below are updated steps for popular email providers and platforms. If your provider isn’t listed, visit whitelist.guide for easy-to-follow instructions, or search online using keywords like:

  • "How do I add a company to my email whitelist in Gmail?"

  • "How do I add an address to my email whitelist in Outlook?"

Tap or click your email provider to jump to the steps:

Gmail

  1. Open an email from the sender.

  2. Click the three-dot menu in the top-right corner of the email in Gmail.

  3. Select Filter messages like this.

  4. Click Create filter.

  5. Check Never send it to Spam and click Create filter.

Outlook
(Web & Desktop)

  1. Open an email from the sender.

  2. Click the three-dot menu or right-click the email.

  3. Select Add to Safe Senders or Create Rule (for advanced filtering, if needed).

  4. Add the sender’s email address.

  5. Save the rule or settings.

iOS Devices (iPhone/iPad)

  1. Open an email from the sender.

  2. Tap the sender’s name.

  3. Tap Create New Contact or Add to Existing Contact to ensure future emails from this sender are not marked as spam.

Android Devices

  1. Open an email in the default email app.

  2. Tap the sender’s image or name.

  3. Tap Add to Contacts.

Yahoo Mail

  1. Open an email from the sender.

  2. Hover over the sender’s name.

  3. Click Add to Contacts.

  4. Fill in any additional information and save.

Mac Mail

  1. Open an email from the sender.

  2. Right-click the sender’s email address.

  3. Select Add to Contacts.

Shaw Webmail

To change spam settings, you must be in Classic View. If you're in Modern UI, switch to Classic View. In Webmail, you can delete spam right away, label spam and keep it in your inbox, or label spam and move it to the junk folder. To adjust your spam settings:

  1. Go to https://webmail.shaw.ca
  2. Log in using your email address and password.
  3. Click Preferences and select Spam.
  4. Select a spam mail option:
  5. Label message as spam and keep in Inbox
  6. Discard message immediately (will not appear in trash)
  7. Label message as spam and send to Junk)
  8. Click Save at the top left of the page.

For additional Shaw email information click here.

Adding important email addresses to your whitelist ensures seamless communication.

Related Articles

Having issues with specific email services or platforms? These guides offer more targeted help:

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