The Supra integration allows you to assign/unassign keyboxes to listings, view keybox setting reports, and a view showing activity reports directly from Paragon.
You will also be able to view other agents’ listings keybox settings report if a keybox has been assigned to the listing. If a keybox is not assigned to the listing, this does not mean a keybox is not on the property.
How the Supra Integration Works with Your Listings
The following steps will guide you through how to:
- Assign a Keybox to Your Listing
- Unassign a Keybox from Your Listing
- View your Listings Keybox Showing Activity Report
- View Your Keybox Setting Report
- View Other Listings Keybox Settings Report
Click the link to take you directly to that section in this document.
Assign a Keybox to Your Listing
Step 1 - Click Listings, then under Maintain, click Listings.
Step 2 - Find the listing you want to assign a keybox to. Click Select an Action.
Step 3 - Click Supra Lockbox.
Step 4 - Click Assign.
Step 5 - Enter the KeyBox Serial Number and Shackle Code.
Step 6 - Click Save.
Step 7 - After the keybox has been assigned successfully, you can view the Settings or click Close.
Step 8 - If the keybox is already assigned to another listing, assigning it to a different listing will unassign it from the original listing. Click Yes to continue with assigning the keybox to this listing or click No to not assign the keybox to this listing.
Unassign a Keybox from Your Listing
Step 1 - Click Listings, then under Maintain, click Listings.
Step 2 - Find the listing you want to unassign the keybox from. Click Select an Action.
Step 3 - Click Supra Lockbox.
Step 4 - Click Unassign.
Step 5 - Enter the KeyBox Serial Number and Shackle Code (Optional).
Step 6 - Click Save.
Step 7 - After the Keybox has successfully been unassigned, click Close.
View Your Listings’ Keybox Showing Activity Report
Each time a keybox is opened, the keybox records the showing information, communicates with the key and the key sends information to the Supra network. You can view your listings’ keybox showing activity report as follows.
Step 1 - Click Listings, then under Maintain, click Listings.
Step 2 - Find the listing you want to view the showing activity report on. Click Select an Action.
Step 3 - Click Supra Lockbox.
Step 4 - Click Activity.
Step 5 - The following describes the fields displayed in the Supra Showing Activity Report.
- A - Assigned By: Displays who assigned the keybox to the listing. If the listing agent assigned the keybox it will show a dash ( - ). If the broker/manager assigned the keybox to the listing, it will show their name.
- B - Agent: Displays the listing agent.
- C - Print Page: Print the page or save to PDF.
- Windows: To save to PDF, change the printer name to Microsoft Print to PDF.
- Mac: Click PDF, then Save as PDF.
- D - Activity Report: Displays the date and time the keybox was accessed and the Keyholders (showing agent) name, phone number, office and office phone number.
View Your Keybox Setting Report
The Keybox Setting Report displays the settings for the keybox assigned to the listing, including keybox access hours. To view, the keybox setting report follows the steps below.
Step 1 - Click Listings, then under Maintain, click Listings.
Step 2 - Find the listing you want to view the keybox setting report on. Click Select an Action.
Step 3 - Click Supra Lockbox.
Step 4 - Click Settings.
Step 5 - The following describes the fields displayed in the Keybox Settings Report.
A - CBS Code Required: Indicates if the KeyBox requires a Call-Before-Showing code be entered in the Key before the KeyBox can be accessed.
B - Feedback: Indicates if the KeyBox requires feedback be entered by an eKEY user.
C - Timed Access: Indicates if the keybox will open only during its preprogrammed times or 24 hours a day.
D - KeyBox Access Hours: Displays the keybox access hours.
E - Log on to SupraWEB: Log on to SupraWEB to change any of the above settings.
F - Print Page: Print the page or save to PDF.
- Windows: To save to PDF, change the printer name to Microsoft Print to PDF.
- Mac: Click PDF, then Save as PDF.
View Other Listings’ Keybox Settings Report
To help you be prepared in advance and to look for any special keybox instructions, such as whether a CBS (Call Before Showing) Code is required or not, you can view other listings’ keybox settings report using the action icon for Supra ().
Step 1 - From your search results, on the spreadsheet view, click the Supra action icon () to view the listings Keybox Settings Report.
Step 2 - If a keybox is not assigned to the listing, this does not mean a keybox is not on the property. Review the appointments and private remarks to confirm if there is additional information or contact the listing agent.
Step 3 - If a keybox is assigned. See page 8 for descriptions of the fields.