How to Opt Your Client Back Into Paragon Emails

If your client has accidentally opted out of Paragon emails or their email address bounced, you can help them resubscribe quickly and easily. Clients might opt out by clicking the unsubscribe link in a Paragon email or by previously unsubscribing from all Paragon messages. Bounce-backs, on the other hand, are usually due to issues with the client’s email provider.

You can resolve this in just a few steps. If you already know the client is opted out, you can skip ahead and send the opt-in email directly. The opt-in link never changes and can be used any time.

• How to tell if a client has opted out
• Check the Email Address
• Send the Opt-In Link
• Sample Email

How to tell if a client has opted out

You can easily spot opted-out clients in both Paragon Connect and Paragon Classic using visual indicators when viewing or emailing contacts.

Paragon Connect

In Contacts, opted-out clients show a highlighted Email icon ().

When you try to send an email, an Opted-Out pop-up will appear to let you know this client can't receive emails from Paragon.

Paragon Classic

In the Contacts Manager, an Opt-Out icon () appears under the Email column for opted-out clients.

If you attempt to email the contact, you’ll receive an error message in the Email Sent window. The email you composed has not been sent.

Check the Email Address

Before resending the opt-in link, ensure the client's email address is correct:

Paragon Connect

1. Tap the Menu (), then Contacts.
2. Tap the contact’s name.
3. Tap More Options (), then tap Edit.
4. Confirm the email address is entered correctly. If needed, make corrections and tap Save.
5. You will be prompted to confirm you want to update the automatic email notifications with this new email. Tap Update.
6. If the email address is correct, your client may have unsubscribed accidentally. Confirm with your client if they would like to opt back in, then proceed with sending the opt-in link.

Paragon Classic

1. Click Contacts, then Contact Manager.
2. Click the contact's name.
3. Click Contact Information.
4. Confirm the email address is entered correctly and make any necessary corrections. Then click Save.
5. When prompted, click Update to confirm the email is updated in the contact’s email notifications.
6. If the email address is correct, your client may have unsubscribed accidentally. Confirm with your client if they would like to opt back in, then proceed with sending the opt-in link.

Send the Opt-In Link

The easiest and most reliable way to help your client resubscribe is to send them the opt-in link below using your regular email program. This ensures you don’t trigger any errors or send a blank email by accident.

You can return to this page anytime to copy the link or use Paragon Connect to access it quickly.

Opt-In Link: http://rae.paragonrels.com/CCR/paragonsubscriptions?action=optin&oid=4bc408b6-21b0-42b8-b9a6-5dd3d72e883e

A sample message you can send to your client is available at the end of this article.

Paragon Connect

1. Tap the Menu (), then Contacts.
2. Tap the highlighted Email () icon showing it is opted out.
3. In the Opted Out pop-up, click Copy Opt-In Link.
4. Open your email program (outside of Paragon) and paste the link into an email to your client.
5. Follow up with your client to ensure they complete the opt-in process. Optional: You can complete the opt-in on your client’s behalf using the confirmation email they receive, but we recommend having your client finish the process themselves to ensure they fully consent and recognize the source of future emails.

Within Paragon Classic

While this method is available, it’s less predictable. Clicking Send may result in either an error message or a blank email being delivered if the client has not opted out.

If you still wish to proceed:

1. Click Compose Email on the top of Paragon Classic's Homepage.
2. Enter your client’s email and click Send.
3. You will receive an error message indicating the email has been opted out. Click the link in the message to open the Opt-In Wizard or copy the link to send it using your regular email program.
The recommended approach is to send the link directly to your client, so they can complete the opt-in themselves. This ensures they provide full consent and are aware that future emails will come from Paragon. If the client prefers that you complete the process on their behalf, follow the steps below.
4. Click the Opt In link on the error message and enter your client’s email address. 5. Choose one of the two options:    Opt them back in to receive only your emails, or   Opt them in to receive all emails from Paragon. 6. Click Subscribe.
7. Your client is now successfully subscribed to receive your emails sent from Paragon. They will receive an email for confirmation purposes only and no action is required.

Sample Email

Subject: Re-Subscribe to Paragon Communications

Dear [Client Name],

As we discussed, your email address was previously opted out of receiving communications from Paragon. If you'd like to start receiving notifications about new or updated listings again, please follow the steps below:

1. Click this link: http://rae.paragonrels.com/CCR/paragonsubscriptions?action=optin&oid=4bc408b6-21b0-42b8-b9a6-5dd3d72e883e

2. Enter your email address when prompted.

3. Click Subscribe.

4. A confirmation message will appear on the screen confirming that you are now subscribed.

To help ensure future emails reach your inbox, please add email@paragonmessaging.com to your safe sender list or email whitelist. For instructions, visit whitelist.guide.

I’m here to keep you informed without overwhelming your inbox. You can also adjust how often you receive notifications if needed. If you have any questions or need assistance, feel free to reach out.

Warm regards,
[Your Name]