Important changes to Paragon Update Schedule
ICE, the providers of Paragon, is now operating under an improved two-week, uptime agile release process. This strategic shift will bring about a more responsive approach to addressing issues and introducing enhancements. Instead of waiting six to eight weeks for updates, you can now expect regular deliveries every two weeks.
Key Advantages:
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Faster Issue Resolution: Problems will be tackled with greater agility, ensuring a more rapid resolution.
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Enhancements On-the-Go: Completed and tested enhancements will be seamlessly integrated into the system every two weeks.
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Minimal Downtime: The majority of these updates will be implemented without any downtime. Downtime, which occurs when Paragon goes offline for updates, will only happen during off-peak hours, typically overnight when usage is at its lowest.
Upcoming Schedule:
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There will be a total of five releases with scheduled downtime throughout the year. This limited downtime will be carefully coordinated to minimize disruption.
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Given the fast-paced nature of this new release process, it's important to highlight that timings and dates may undergo changes without advance notice. Consequently, the specifics of alterations or enhancements will only be communicated once they have been successfully implemented and thoroughly tested.
Ongoing Maintenance:
Please be aware that while we are transitioning to this new process, monthly system maintenance will still be conducted via scheduled downtime for Paragon. This standard industry practice is essential to ensure that the underlying operating systems receive vital updates and security patches from providers like Microsoft. This proactive approach reduces risks and ensures a secure environment for your operations.
Summary of Changes:
For your convenience, we have provided a summary of all changes made to date. This comprehensive overview will help you stay informed about our evolving system.
Full list of 2023 Changes
- December 2023
- November 2023
- October 2023
- September 2023
- August 2023
- July 2023
- June 2023
- May 2023
- April 2023
- March 2023
March 2023
Paragon Connect
Listing Maintenance Published Listing Cards - View Detail
While viewing your published listings in Listing Maintenance, you can now use the overflow menu ( ⁝ )on each listing to pull up the full listing detail report. This allows you to quickly examine the listing information.
Corrections and Improvements
- Third Party Integrations previously blocked without warning by Safari browser pop-up blocker.
- When doing search with Hotsheet option, navigating to next listing does not work
April 2023
Paragon Classic
Property Search Driving Directions will now support directions based on the listing’s map pin location. You will have two options to find the driving directions by: Address or Map Pin Location. Whichever option is chosen will apply to all listings that were selected. Using the Map Pin location is recommended when generating directions for Rural properties.
Collaboration Center
Consistent Price Formatting
To present a more consistent user experience, the Price field in Collaboration Center and CollabLink views have been given a standard format. On the detail, grid and thumbnail the price now displays the full price, rather than a shortened version. Example: $123,456, instead of $1.2k. Map pins will continue to show the shortened price.
Paragon Connect
Settings
Paragon Connect main menu has a new option for Settings. This option will be used to edit and add your agent photo, and other options. It will expand over time as new settings become available.
Corrections and Improvements
- Paragon Connect
- Improvements to the loading time of the Dashboard
- Fix for the "add field" button scrolling on the Customize Spreadsheet
- Corrections for the resend Welcome Email to use a custom subject.
- Updated appearance of the My Content menu
May 2023
Paragon Connect
Improved Dashboard
A brand-new version of the Dashboard is now available within Paragon Connect. The new dashboard contains a fresh-face for all the data and features previously available and includes a few new options.
The dashboard still promotes the most recent contact activity allowing you to easily see what your buyer's are up to. This version also provides:
- Upgraded Power Search that auto-displays results as you type.
- Displays your Office Logo
- New Quick Action links to give fast access to frequent features.
- A quick glance at your inventory under My Inventory.
- Unread Comments gives you a new streamlined view for reading and responding to recent contact comments.
Property Search
Property Class search pages have been updated to use the upgraded look and feel already applied to Hotsheet and Open House searches. This new search interface is faster, utilizes more visible text/fonts, and remains in sync with your default search in Paragon Classic. You can now save searches, view recent searches, apply filters to see search criteria, and update the criteria used in their default search.
Property Search - Full Lookup and Feature (Multi-select) Options
Lookup and Feature fields on search forms and listing maintenance now include the ability to see all available options in a new pop-up window view. This new option works alongside the existing auto-complete type-ahead feature. Users can quickly type into a field to auto-complete a lookup value or open the new window to scroll through all available options.
Auto-Complete Type Ahead feature
Pop-up Window View - Lookup Value
Pop-up Window View - Feature (Multi-Select)
Map View
The Map View has also been updated to use the latest look and feel. This option is available for viewing listing results from a property search, along with the Thumbnail and Spreadsheet views. Standard map layers and free-hand drawing options are available.
Listing Maintenance
Listing Population of Office Fields in Listing Maintenance
Office fields on the listing maintenance form will now automatically populate when any corresponding agent field is entered.
Corrections and Improvements
- Paragon Connect
- Layout adjustment for Spreadsheet view on mobile devices
- Display proper decimal values on the listing detail view (ex. Total Acres)
- Modify default filters applied to Published Listings for Brokers and Manager
June 2023
Paragon Connect
Sellers Dashboard
Updated versions of the Seller Dashboard and Activity pages are now available. These updates move the same features and functions for monitoring your Contacts’ properties for sale into the latest, fastest interface.
From the Sellers dashboard, you can see quick stats about how buyers have categorized them on their Collaboration Center site. To view more in depth statistics, click the overflow menu ( ⁝ ) on
Listing Activity displays various statistics about your client's listing.
Driving Directions for Multiple Listings
The Driving Directions option has been expanded to allow support for multiple listings. Driving directions were previously available for a single listing. Users may now select multiple listings on their desktop or mobile device to use Google Maps for plotting directions between listings.
Corrections and Improvements
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Paragon Connect
- Access to add/edit Associated Documents is now available from the Published Listings overflow menu.
- Updated interface for Listing Carts
- Improvements to loading of the Contact Summary page.
- Additional options are available under Settings for Collaboration Center setup and Notifications.
- Correction for listing photos that do not display on Hotsheet results.
- New option to rename existing Hotsheet searches.
- New access to maintain Tours & Open Houses from the Published listing’s results view.
- New access to modify personal phone preferences under Settings.
July2023
Paragon Connect
New Near Me Search
Busy agents need super-fast access to find listings when they are out in the field, so we added a new one-click option to find listings near you, wherever you are. On the initial landing page there is a new map icon in the top menu bar that uses your current location to open the map centered on your location and displays listings near you. This search option uses your default multi-Class search form to allow access to all listing. From the map you can use the new Criteria Filter to quickly change your search parameters to find just the right properties you need.
You can also access this new Near Me search option from the Dashboard Quick Actions and from the Properties Search menu.
Customize Property Search Form
Paragon Connect now allows users to modify the fields used on the property class search forms. Users may choose to customize the Containers and the Fields within each container making it easy to search for any and all kinds of listing data. You can also drag and drop fields from one container to another!
After making any adjustments to the form containers and fields be sure to save as a custom search or use the Update Default Template option if you want access to the new additions going forward.
Print all PDF Associated Documents
When viewing the Listing Detail View there is a section to display all Associated Documents. This section now includes a new option to combine any PDF documents into a single file and allow you to print them all at once. This new Print PDF option does not include any other document types.
Paragon Classic
Collaboration Center – Include Secondary email on Seller Email Report
If a contact’s record includes the option to include the spouse/secondary email on notifications, the Sell Side > Seller Report will now include that secondary email address in the email notifications.
Report will now include that secondary email address in the email notifications.
Corrections and Improvements
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Paragon Connect
- Correction so Quick Searches saved in Paragon Classic are available within Paragon Connect – My Saved Searches
- Correction to display the Contact photo when displaying unread messages from the Dashboard.
- Collab Center blue Open House banner cleanup
- New T/OH elements always left-justify.
- Price range not finding results in Power Search unless low price if it contained a comma.
August 2023
Paragon Connect
Bulk Photo Labels
Photo labels and descriptions are a great way to provide details for marketing listings. The photo maintenance section of Paragon Connect was just upgraded to offer a convenient option for setting or modifying labels and descriptions for all the photos for a listing in a single view.
After selecting to edit listing photos, the overflow menu includes a new option called “Bulk Labels”. From this Bulk Labels page users will see any label and description options enabled for their system and will be able to easily set values for one or all photos at one time.
Membership Search
The Members menu item in Paragon Connect has a brand-new look. Users may search for Agents or Offices similarly to the Roster search functions in Paragon. Results include the option to view Roster Detail reports for agents and offices and include convenient quick links to call and email.
Paragon Classic
Confirm Map Pin Location for Listings
When adding or editing a listing, if the user is required to manually place the map pin but the auto-generated placement of the pin is correct, the user no longer has to move the pin to save the location to meet the requirement. Users may use the new “Confirm” option to verify that the current map pin placement is correct and proceed with saving the listing. The previous workflow required the user to manually move the pin slightly, even if the auto-generated placement was correct.
Users will continue to have the option to manually move the auto-generated placement of the pin as needed.
Corrections and Improvements
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Paragon Connect
- Improvement to show full lookup options for enabled Document Types when adding/editing listing Associated Documents.
- Improvement to show any Third-Party Integrations enabled for Listing Maintenance under the Published Listings overflow menu.
- Correction for sorting by price on spreadsheet views.
- Correction for searching Members by Full Name
- Corrections for searching Offices by City and State/Province
- Correction for driving directions using the incorrect destination location
- Update to show map pin labels as “listings” instead of “units” when multiple listings appear at the same location
- Update to include new filter options for viewing My Saved Searches
September 2023
Paragon Connect
Export Listings from Spreadsheets
Paragon Connect spreadsheet views now support an option to export listing data. While viewing any results in a spreadsheet view, users may use the overflow menu to export all, or just selected, listings.
Listing data will be exported to a CSV file using the columns of data included in the current spreadsheet. The CSV download may be opened in applications like Excel.
Report Listing Issue
Paragon Connect Listing Detail View now supports the option to report an issue with listing data.
Users may select this option when viewing any single listing. A new email form allows users to provide details regarding the potential listing problem. Note, the RAEs email distribution is different than what is described on screen. The email is sent to the listing agent and their broker. Association staff do not receive the email.
Corrections and Improvements
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Paragon Connect
- New option for uploading Contact photo under the Contacts module
- Update to the Thumbnail Views to include display of Price Change Arrows when display of price changes are configured
- Improvement to support the Geocode Boundary Configuration added previously in Paragon Classic is now available for Paragon Connect. This optional configuration prevents listings from being mapped outside of the defined market area.
- Improvement to the Contacts module to support adding and editing multiple email addresses per contact.
- Improvement for displaying photos on the Listing Detail View by increasing the size of the main photo and expanding the area for additional photos.
- Correction for Driving Directions map report which loads blank intermittently.
October 2023
Paragon Connect
New Display Options for Listing Photos
We enhanced the viewing options for Listing Photos. While on the Listing Detail View, you will see a new “grid icon”. This icon opens a new full screen page to view all photos for the listing.
From the new all-photo screen, users can scroll through all the listing’s photos and easily toggle on/off the display of photo labels and descriptions.
A new “expand icon” appears for each individual photo. Selecting this expand-option displays the photo in full screen and allows a zoom-view feature so you can see all the details in the picture.
Agent Auto-Notification Emails link to Listing Details
When setting up prospecting auto-notification emails you can choose to have an “agent version” sent to yourself along with the “consumer version” that goes to your contact. Starting with this release your agent version of these emails will include links to view the included, matched listings within Paragon Connect.
There are two places where new links are included in the agent auto-notification emails:
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Corrections and Improvements
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Paragon Connect
- Improvement to add and modify additional information for Contacts including phone numbers, emails, and spouse information.
- Correction to allow the agent search feature on Assume Identity to accept both first and last names.
- Correction to display the proper Office Website on Office Roster report.
- Correction to display field short values on spreadsheets when selected.
- Improvement to Power Search Member results cards to match the new results cards available from a standard Members search.
November 2023
Paragon Connect
New Display for Contact Email Opt-Out
Every Contact has the option to opt-out of receiving automated emails from the Paragon system.
If any individual Contact has opted out of receiving emails, Paragon Connect now highlights the email icon to quickly let agents identify these contacts.
Quick access to the Opt-In process is also available and may be sent to any contact who would like to opt back into receiving emails.
Corrections and Improvements
- Correction to retain any customized fields added to the search form after viewing results then returning to the search form
- Correction for the Mortgage Center text fields on the Listing Detail View to remain editable from Power Search results
December 2023
Paragon Connect
Corrections and Improvements
- Correction to hide Feature Categories from search form when configured to be disabled for searching.
- Correction to remove the broken Phone Label image appearing in some prospect notification emails.
- Correction when the “Too Many Listings Found” message covers the secondary search containers.
- Correction for searching by Listing ID field on the Tour/Open House search form.