We officially enabled multi-factor authentication for Paragon as of December 20. We've recently heard from Members who have been experiencing some issues while attempting to log in to the system. Below are a collection of common questions we've heard with answers and links to additional support articles.
We appreciate your patience and we are here to help you through the process!
Why was this change made?
To ensure a safe, secure login for all Members, you will now be required to authenticate your login information again anytime you:
- Log out of the system, or
- Are inactive for 2 hours or more
I am not receiving the email verification code.
Please check your Spam or Junk folders to ensure the email did not end up there. The email subject line will be “REALTORS® Association of Edmonton account email verification code” and the message will come from firstname.lastname@example.org.
If this still does not work, please follow the steps to Whitelist an email address to ensure you are receiving updates. Read how to do that here.
If you have a Shaw email account, please read the FAQ here if you are not seeing the email in your inbox. It may be a Shaw setting that is preventing you from receiving the message in Junk/Spam.
I am getting a ‘ReadOnlyEmail’ message on the login page after clicking ‘Forgot Password’.
If you get this error message after creating a new password, clear cookies (read how to do that here), refresh, open a new internet browser and login using the password you just created.
The verification code is not working.
Please ensure you have not copied over a space in the code from the verification email, and do not press enter on your keyboard. Instead, ensure you are copying only the exact code and press the ‘Verify Code’ button and then ‘Continue’. Make sure to click send verification code only once. Clicking several times will result in several emails being sent which may cause confusion on which code to use.
How do I add my credit card information and set up auto-billing for payments?
Once you have an invoice attached to your member account, please follow the steps outlined in this RAE Knowledge Base article. You will be able to select a checkbox to "Save Card for future payments".
I am using an email address that is shared with others (AKA, not a Primary Email address).
All RAE Members are required to have a unique primary email address assigned to their profile. This change is for both security and increased functionality. Any email inbox that is shared between multiple Members is not a valid Primary Email.
If you have not made this change to your member account, you will need to contact the Member Services Hub immediately at 780-453-9393 or email@example.com to assign a Primary Email to your account.
You can find a step-by-step process for the initial login and secondary login (once the initial setup is complete) on the RAE Knowledge Base HERE.
- If you are having password issues, please contact the MLS® Help Desk at 780-453-9341.
- If you are having Primary Email address/login issues, please contact the Member Services Hub at 780-453-9393.