- Email from CRM ADMIN with your temporary password
- Enter your temporary password
- Re-enter your password
- Sign in and authenticate with an SMS/Text verification code
- How often will I need to re-authenticate with a verification code?
Email from crmadmin@therae.com with your temporary password
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As a new member, you will receive a temporary password to use the first time you log into Paragon or the Member Portal. You will receive an email with the subject line: REALTORS® Association of Edmonton Portal Access CRM
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Enter your temporary password
Copy the temporary password in the email. Then, click the link to Paragon to access the RAE Login page.
Enter your primary email address and paste the temporary password into the password box.
Click Continue.
Change your password
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Next, you will need to create a new password. It can be the same as the current password but it must match the following criteria:
We highly recommend having all four of the options in your password, see the FAQ article for why and tips on creating a password. Once you have entered your new password, and then re-entered it again on the next line, click Reset password to finalize the process. |
| Once your password is successfully saved, click Back to the RAE Login page. |
Sign in and authenticate with an SMS/Text verification code
You will be redirected to the RAE Login page. Enter your primary email and your new password. Then, click Continue or press enter.
Enter the 6-digit code sent to your MFA Mobile Phone number.
Want to receive it via email? Click Send code via email. Learn more about the steps here.
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Note, if you are logging in on the same device you received the SMS/Text verification code, most smartphones have a setting that will allow you to auto-fill the code without leaving the browser. The code will display above your keyboard in your browser. Simply tap the code and click Continue. If your smartphone does not do this, reach out to the RAE Tech Helpline to learn how. |
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RAE Tech Helpline
Phone: 877-573-6165
M-F 7:00 am to 6:00pmSat 7:00am to 3:00pm MDT/MST
How often will I need to re-authenticate with a verification code?
You will need to authenticate the first time you sign in to either Paragon or the Member Portal, after you delete cookies/cache on your browser and at least every 30 days. You may also be asked to re-authenticate when signing on a new device.
Using Auth0's (the provider of our MFA) Adaptive MFA, the system automatically learns your habits and preferences and adapts accordingly. If deemed low risk, you will be required to authenticate less. If you are considered medium or high risk, you may be asked to authenticate more often. The ‘risk factor’ is based on device, location changes (for example, signing in from Edmonton and then 5 minutes later, signing in from the US) and risky IP addresses.
The Association has no control over Auth0's inner coding when determining if a user is low-risk or high-risk.